Refund policy
Last updated 23 August 2026
Thirty days
If BotBuddy does not do what you bought it for, email us within 30 days of purchase and we refund you in full. You do not have to explain yourself and we will not put you through a retention script.
How to ask
Email support@botbuddy.ai from the address you bought with, or use the refund link on your purchase receipt. Refunds are processed within five working days and land back on the card you paid with.
What happens to your data
Your account moves to a refunded state and your agents stop answering. Your data is kept for 30 days in case the refund is reversed or you come back, then deleted. Ask us and we delete it immediately instead.
The exception
We decline refunds where an account has been used to abuse the service — crawling sites the buyer does not own, or reselling on a plan that does not include resale rights.